Frequently Asked Questions
Everything you need to know about our natural rubber toys and fashion accessories.
What materials are Oli&Carol products made from?
All our products are handcrafted from 100% natural rubber from Hevea trees. They are biodegradable, non-toxic, and free from PVC, BPA, Phthalates, and Nitrosamines.
How should I clean and care for my items?
To clean, simply wipe with soapy water and a damp cloth. Store in a dry place and avoid leaving them in direct sunlight for long periods to maintain the natural pigments.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, and delivery times range from 3 to 7 business days depending on your location.
Can I return or exchange an item?
Yes, we accept returns within 14 days of delivery. Items must be in their original packaging, unused, and in the same condition that you received them.
Are the colors safe for children and pets?
Absolutely. We use food-grade pigments for all our designs. Since each piece is hand-painted, slight variations in color make every item unique.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.